Hometown Bed & Biscuits

Where do I even start with Hometown Bed and Biscuit in Franconia, VA? I am currently boarding my fur baby there, and it’s such a great experience! From the second I walk in; I always feel right at home thanks to the super friendly staff. Amer and Kisha greet me like we are old friends, which makes the check-in so easy and relaxed. And…they call my fur baby by name every time! As a pet parent, finding a trustworthy place to leave my pup is super important because I am out of town a lot lately. I feel really comfortable leaving him there, and it makes such a difference knowing he is in good hands. My fur baby absolutely loves it there and comes home happy and relaxed, with no signs of trauma, which is always a worry! And Valarie, the groomer. She listens to exactly what I want for my pet’s grooming, and I can see she really cares about making him look good. It’s those little things that really matter. Honestly, I wish I’d found them years ago! It truly is a fantastic spot for anyone looking for a loving and safe place for their pets. Huge shout out to everyone there for taking such good care of my furry baby!

Cru is ALWAYS excited to be here. They personal touches and their knowledge of our fur babies is unmatched. The fact that his Vet is attached makes it not only convenient, it’s like being home! ☺️

We were able to board our pup of 4 years in very short notice. We could not be more grateful for Hometown to have availability for her to stay for almost a week. They were very accommodating, and had a schedule laid out to take care of her and take her on walks. They were understanding of her nervousness, especially separation anxiety. When I called to check in on her, they responded with patience. They were supportive and honest on how she was doing. It’s clear that she was well taken care of and treated with care during her stay!

My dogs (one who is quite elderly) are happy. They really take care to ensure my older pup is comfortable and safe, down to where he stays. . I prefer that they board with a very good vet.

Doggy day - absolutely amazing. The staff and the dogs are just amazing. The staff are so engaged with all the dogs. They are so engaged and observe when things seem off with the pups. We are working with Tim (dog trainer) to help my pup and it’s so great because he does it during daycare, after hours and weekends and even comes to our home. Boarding - oh my heart. The citrates little bed and biscuits ever! Plenty of exercise, lots of play and was even able to get him fully groomed. I can’t say enough about the positive experience we have had with this place!

This review only pertains to grooming — Took my dog for a nail trim and noticed his paw was bleeding a decent amount when I put him in my car. I went back inside and notified the groomer. She advised since my dog has long quicks, it was basically bound to happen because otherwise she would only have been able to trim the tips of his nails. As a professional groomer, there should be a sense of knowing when you’re trimming off too much. The groomer did come out to my car and put Kwik Stop on his nails to curb the bleeding, but I will not be bringing him back to this establishment for grooming services in the future.

TLDR: Be very cautious of Hometown B&B’s groomers. Two incidents of carelessness that caused physical harm and bleeding to my dog. Never using their services again. I’ve been bringing my dog here for over three years; always for grooming, never for boarding. Most of the time there were no issues. About a year ago, an incident occurred that was explained to me as such by the manager: An assistant groomer was being trained that day and they were using sheers/buzzer that was their own and not provided by Hometown. My dog’s stomach-area had severe razor burn which was not reported to anyone until the head groomer saw it later when my dog was trying to lick his burn constantly. My dog was admitted to the vet clinic next door to make sure he was fine, to which they deemed he was. I was not told until I arrived to pick him up what occurred. I demanded a full refund, but they gave a partial refund and promised the next grooming would be free. I should have stopped going there right then, but we use the veterinarian next door who is great and we trusted that this was a one off incident. I have no idea what occurred to the assistant who harmed my dog. Since that experience, my dog had acted extra nervous whenever I would drop him off at grooming. He is usually a happy-go-lucky dog, but this would be the only time he is ever scared to go somewhere. He doesn’t even act this way when he goes to the vet next door where he’s had shots, surgery, etc. If he could talk, I’m sure he would have some things to say about how the staff on the bed & biscuit side of Hometown treat dogs. Fast forward. I try to book my dog for a grooming and nail trim, but the groomer is busy and can only squeeze my dog in for a nail trimming. We take care of that with no issues and book him for a grooming the following week when she’s available. I bring in my dog for that grooming, pick him up and immediately upon getting home notice that he’s bleeding, a lot. The cause of his bleed is his dew claw was cut WAY too short. Picture shows the active bleeding after already cleaning the wound. Why the heck his nails were trimmed again is beyond me. Obviously it was not requested and it should have been visibly clear that he didnt need it. But whoever groomed him took it upon themselves to do that. I called Hometown B&B to report what happened and told them we will not be coming back. The receptionist recalled that we had just been in a week earlier for a trim and apologized; stating they would let the manager know and ask that they call us. Hours later, we have a missed call and voicemail from someone at Hometown. No name. No mention of my dog. No reason for the call. No apology. Just "calling you back from Hometown, thank you" and a hangup. People who care about pets don’t make stupid mistakes. Especially those who call themselves "professionals". Plain and simple. If you’re not willing to gamble with the safety of your pet, please look for a more responsible groomer.