The Dog House
The Dog House in Austell stands out as a comprehensive pet care facility, offering board-and-groom services, specialized training programs, and daycare tailored to individual needs. Their dedicated staff emphasizes personalized attention, including temperament assessments and behavioral training, ensuring a safe and enriching environment for all dogs. Features like real-time monitoring cameras and structured training curricula reflect their commitment to transparency and professionalism.
While some aspects of service quality have faced scrutiny over time, the facility’s strengths lie in its expertise-driven approach, particularly in behavior modification and hands-on care. Prospective clients should prioritize verifying current policies and facility standards to align with their expectations. For those seeking high-touch, detail-oriented pet care, The Dog House remains a notable option in the region.
Features and services of The Dog House
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
The Dog House is in position 1 out of 2 in dog boarding in Austell
Customer Reviews
The Dog House has a rating of 4.6 out of 5 based on over 373 reviews on Google
I had my dog groomed here. I ask for a bath, teeth brushed, nails filed, and de-shedding. His breath still smells, and he has a lot of hair still coming out. Definitely not worth 80+ dollars.
The doghouse has been one of the best choices I've made for my little one. The staff is warm, friendly, and accommodating. I have truly seen a change in Rheagen's reactivity in the weeks that Brian has been working with her. I never thought she would do so well around other dogs and not react when we go into stores. This has been a game changer for our trail walks.
I have been a client of The Dog House since its opening in 2015, and I initially received excellent service from the original owner. I continued to bring my dog there, regardless of distance, during my travels. However, in the last 3-4 years under new management, the quality has declined significantly. The new owner requires dogs' food to be prepackaged for all meals, a policy I was unaware of, leading to a negative interaction with the new manager (female type) who was really nasty about it. I explained my dog typically takes two cups per feeding from his container by the staff and she advise me it was under new management. Since, I was flying out immediately after the new owner did make an expectation. I didn't think it would warrant a dog not being boarded. Additionally, my dog returned dirty despite a requested bath and also caught kennel cough. The facilities no longer meet the standards set by the previous ownership, and I cannot recommend this establishment. I will not be returning. I'm hopeful, they make some changes to improve.
BEWARE: My dog was impregnated while being boarded at The Dog House. When I contacted their insurer, State Farm confirmed in writing that the policy The Dog House carried "does not provide liability coverage for property damage to property in the care of an insured." That meant the insurer was not responsible for covering injuries that happened to my dog while she was left in their care. After the incident, communication became extremely difficult. The Dog House stopped returning my messages despite multiple attempts on my part. Around the same time, I noticed that the owner listed his home for sale, and it went under contract quickly. Public records also show that he changed the registered agent information for the business and obtained legal representation. I ultimately filed a lawsuit. I have not heard from the owner since. This reflects my personal experience. In my opinion, this place should not continue operating in its current condition. Looking back, I should have listened to my mother when she told me not to leave my dog here because she could smell a strong dog odor from outside the building. That was her impression, and I wish I had taken it more seriously. Our dog would not have gone through this experience, and we would not have had to deal with the overwhelming responsibility of caring for seven additional dogs afterward.
I was searching for a kennel and my friend recommended the Dog House. This establishment takes pride in everything they do & each handler takes special care of your furry family member. I loved the attention to detail and the mandatory assessments to ensure your pet as well as others temperament is safe for doggy day care. In addition they have a doggy cam to view your pet during the day. My German Shep puppy, Raven, is now enrolled in the 6 week training class and the team has been accommodating and detailed on the training techniques recommendations based upon the client's lifestyle.
While walking down i passed by the dog house and saw/heard a worker call one of the dogs a dumbass. This happened on may 18 around 11am. I believe the dog was a black schnauzer. She was bringing him back inside.
10/10. I took my dog Bane for the 6 week training program with Brian and all I can say is wow. Brian is the truth. The entire staff was very friendly and kept me up to date on Bane’s progress. Thank you to The Dog House and the entire staff.
Information about The Dog House
Address
The Dog House is located at 3999 Austell Rd #1101, Austell, GA 30106, United States
Phone
The phone number of The Dog House is +1 770-693-7285
Website
The website of The Dog House is: thedoghousega.com
Business Hours
Monday: 07:00–19:00
Tuesday: 07:00–19:00
Wednesday: 07:00–19:00
Thursday: 07:00–19:00
Friday: 07:00–19:00
Saturday: 09:00–18:00
Sunday: Closed
Popular Times
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