PetsHotel

We came in with our two dogs. Tyler was incredibly helpful in filling out the forms and checking vaccines. The hotel itself smelled and looked clean.

From the staff, customer service, and doggie daycare, we love it all ❤️❤️ our fur baby loves staying there while we are at work. He loves all the cuddles. Thank you all for the love you guys give to our fur babies 😘 We continue to take our fur baby here and are so glad he can stay with people who take such good care of him, I feel at peace knowing he is in good hands while we are at work! We appreciate you guys so much 💙

I am done w PetSmart the second day (different store) and no one could assist me. Brought my dog to get her nails trimmed and waited for almost half an hour. What a complete joke. Tires of PetSmart wasting my time and not even completing a service. Deleting my PetSmart account erasing the app and will find another store that is actually capable of doing the services needed.

Staff was very friendly and understanding with my nervous little dog. She came out happy and hyper. They had to put the temporary collar on her in another room, away from me, because she was doing a few air snaps as a warning. They said she was nervous but eventually warmed up and played a little with the other dogs. There is a sign about some air purification technology, so even though there is no outdoor time I think it is clean. I will happily use them in the future! I also like that there are no big blockheaded fighting breeds in the same play area for safety.

Just saw one single employee in the area where they have the dogs together playing. She had about 8 dogs and just stood there biting her nails. She didn’t talk to the dogs, try to interact with them, Nothing. There wasnt a toy or ball to be seen. The dogs that weren’t just laying around bored out of their heads were just walking around aimlessly. Do you just hire bodies or what? I would NEVER leave my dog there!!!

Be very careful with this place in front of them, they are very sweet, then they mistreat the animals. I left my dog ​​for 3 days because I was going to travel to New York and I came back because they called me after just one day because she couldn't poop, my dog ​​couldn't she was doing more thoroughbred, and I got scared and turned back. When my dog ​​is very healthy and playful. They do not give them food or water because of my dog's reaction. I had heard that they said that it is not a good place as soon as she left the place, her poop was pure blood, and she was very thirsty and drank a lot of water. If it had taken me three days it would have been worse, it was very sad and I do not recommend that you leave your pets in this place. I will never come back again.

I was very disappointed with Sara the manager at the pet hotel in cary NC. I was told my daughter's dog was playing with other dogs and having a good time the 3 takes I dipped him off. Was told today because of breed restrictions he has been by himself. If I new that wouldn't have brought him. Each time the person at the desk said he did great. Will never bring my dog and any dog I own there ever again