Wag Hotels - West Loop

Great experience! The team was super accommodating when I had to adjust my appointment last minute, and they took amazing care of my dog. Reception was friendly, attentive, and made the whole process really easy. I felt totally comfortable leaving my dog in their hands. Will definitely be coming back. Highly recommend!

From the moment we got a tour of the facility to the end of my pup’s first day of all-day play, I felt the team truly cares about the dogs and their jobs. I was in search of a new daycare and boarding facility because the one near my house that we have been using doesn’t seem to care as much - employees on their phones all day, pets in small jail cells, less room to run around, and no rotation for more playful pups. Even though I have to travel a few miles instead of a few blocks, my dog’s new home away from home will be here! He was so happy and literally grinning from ear-to-ear.

Best experience ever! My dogs literally didn’t want to leave 🐾 Happiness was clearly reported by both Petey and Princess—my two French Bulldogs (and you know how they can be!). The roommate discount was also a huge help with gas prices being what they are right now. I have to say… thank you to Dog Hotel on Halsted for the horrible experience that pushed me to check out the West Loop location—because WOW. Talk about apples and oranges, night and day, moon and sun. The staff here are pleasant, upbeat, and truly knowledgeable. The reservation team is on top of everything. I’m already looking forward to visiting the new O’Hare location—I hear it was built from the ground up! I’ve got a new Frenchie arriving any day now, and I can’t wait to introduce her to this amazing team. Did I say wonderful? Because—WONDERFUL again!!! You have to experience this place.

Our dogs like the facilities well enough but everything is soooooo sloooooow. I’m always shocked at how long it takes. At other daycares, you can be in and out in a minute, at Wag it takes 10. It makes no sense. Everyone is nice, they just take forever. The reservation makes you put in a drop off and pick up time, but it doesn’t really mean they’re preparing for that drop off or anticipating that pick up. Please find a way to streamline this process or we’re going to have to go elsewhere for daycare. Update: I don’t know what’s been going on there lately but my dogs now come out of daycare reeking like something died. I expect a smell from a dog daycare but this is unbelievable. I don’t know if they’ve altered their cleaning regiment but something needs to change. They smell worse from one day at wag than they have after one week at Doggie depot in the suburbs. This is very upsetting for the service, you can’t have poor service and neglected facilities…..

Ive been taking my dog Tzuco to daycare here since February of this year and he absolutely loves it! He gets so excited when he sees the doors and always leaves happy and excited as well. The staff are always very friendly and helpful. The app is also easy to use and I love the pictures I get sent when he’s there! Would absolutely recommend to someone looking for doggie daycare!

We board our dog, Dolly, at Wag Hotel and couldn’t be happier with the care she receives. From the moment we drop her off, we feel completely at ease knowing she’s in great hands. The staff is friendly, attentive, and clearly loves what they do. The facility is clean, well-organized, and designed with dogs’ comfort and safety in mind. Dolly always comes home happy, relaxed, and well cared for, which says everything. We also appreciate the clear communication and the professionalism of the team. Wag Hotel has truly become our go-to place for boarding, and we highly recommend it to anyone looking for a trustworthy, high-quality experience for their pet. Dolly loves it and so do we! 🐶✨

I love the west loop staff! We were visiting Chicago just for the weekend, and they made our dog’s boarding process smooth and easy. You can tell they care about the work they do, and everyone was very friendly. 10/10 would come back next time we’re in town!