PetsHotel Columbia

I came in a little while back to ask some questions about the facility because i was thinking of boarding my dog for vacation, but the brunette upfront was super rude. Her name was Alex or Alice. Even the way she talked to her coworkers was nasty. if people are treated like this, I don’t even feel comfortable bringing my dog.

Ease of use, employees friendly and knowledgeable. Reserve online but can take walk ins. I would call in advance.

This is a 6-month review. We left our dog here over Thanksgiving, and since that stay, she has been a different dog. Shortly after the stay, we had to retrain her to go outside. Petsmart doesn't have an outside walking area, so she was trained to go inside. She refuses to wake us up at night if she needs to go. It is not a regular occurrence that she uses the restroom at night but she will not wake us up anymore like she use to. Also, she now is afraid of the dishwasher, I'm not sure how that correlates but that was a new development after we stayed there.

So my son had an appointment to drop his dog off at the Columbia pets mart hotel. However very unprofessional and I know they did that because my son was young. They try to say his dog didn’t have all of his shots. And because I could go with him to drop him off they wouldn’t take him. After I had to find someone else to watch my sons dog while we go on vacation. They don’t ever have to worry about us anymore we will start early to find another place. O believe me I will be calling back on there next business day. Sorry as workers. I will never use this place ever again unprofessional staff. From calling speaking to the line that does the appointments to the person that handles the check in.

My experience today has been the worst ever! I called ahead to ask that all of my dog's food and items be ready for pickup, along with my dog. Well, I just discovered that his wet food is not in his bag. It was not mentioned that he was out of wet food which should not have been the case because I left extra cans. Now I have to drive back out to Columbia to pick up his food as well as get an overcharge payment resolved. I was charged twice and no one seems to know what to do in the hotel. Daniel, the store manager was very helpful in getting my issue resolved and I await the credit to my banking acct. soon. The issue with the hotel staff seems to be a training opportunities and possible understaffing, even though they were very kind. The time it took to check out was unacceptable. Again, in over 10 years of having my dog stay here, today was a major glitch! Hopefully this will not be a pattern going forward.

Everything about the boarding/doggie day camp for this place is solid. Not much above and beyond and you get exactly what you think. HOWEVER, the "grooming" services have been consistently bad. The bath appears to be a rush job at the end and oh my god with the claw clipping. I have tried 3-4 different ways of asking them to trim my dog's nails (she's a slightly larger dog with thick nails, so a grind is normal and expected). I've asked and clarified and asked for noted to be added about actually CLIPPING the nails (ya know....removing length...). It's happened once. One time have my dog's nails actually been markedly shorter than when I dropped her off. I know because that one time is what resulted in my having them do it the next time...and fail...and again. Now, no more. Because they definitely don't have a problem still making me pay for it. The last time? The employee who brought the dog out looked at them when I scoffed (he hadn't seen them when I brought her in). He offered a refund because they "sure didn't look cut" to him either. TL;DR: doggie boarding/day camp good. Anything grooming? Bad.

Our go-to boarding place for our cat. He comes home happy, and they take good care of him and provide a report card. They also take him to the Banfield veterinarian across the store if necessary, and keep us informed via phone calls if there are any issues. Great experiences on at least six stays so far over the years!