PetsHotel Duluth

I have been taking my Australian Shepherd to this PetsHotel for Day Camp 2 to 3 times a week for a little over a year now and they have always been great with my dog. He is an only dog with some anxiety issues, so it takes the stress off of myself knowing I can leave him to play and relax while I'm at work. When we get home in the evening, he's worn out and usually sleeps for most of the evening. They also have an Instagram page where they regularly post photos, like the one I included (mine's the one in the front)!

My dogs caught Kennel Cough from them, and when I called to figure it out, the employee was so incompetent. He never answered my questions, and every time I asked a question, he would pause for about a minute before responding to me. I kept asking, "Hello, are you there?" Simply because he was taking so long to respond; I say respond because he never actually answered any of my questions when he finally decided to say something. Then he proceeded to tell me they couldn't get kennel cough because they're vaccinated against that. Which, hello? Do you really not know how vaccines and viruses work? Now I have very sick dogs, including a 5 month old puppy, and I had to pay a lot for their vet visits and medications. I wasn't looking for anything other than I'm so sorry this happened at our facility and taking responsibility for my pups' health. Ironically, when I first found out they got my dogs sick, I called to warn them, and I was told to get the records from their vet and call back. Which is what I did today. But the lack of taking responsibility and the incompetence of the employee is why I'm writing a scathing review of their facility and their employees' lack of competence of basically everything having to do with dogs. If you've made it this far, do not go there. You don't want to end up with a sick dog or, God forbid, a dead fur baby.

My baby Alpha really enjoyed himself! He seemed very happy to see us! Everyone was so nice and assured he would be in great hands. He will definitely be back!

We asked for treats and play every other day we picked them up and were charged every day even the night we dropped them off at 7 pm for extra play and treats. When we got home from picking them up one dog had many scabs on his face that were not explained they tried to say that it happened in the car on the way home. . There is no way a dog can scab over like that in an hour time period. Alm they told us was that they were eating well. Photo is of the scabs and in this photo the one under his eye started bleeding. They paid for an office visit. But not for the treatment needed. I wrote a letter to the manager at that location stacy and I got no response. We have always taken our pets there and am sad that we will now be finding another location for future needs.

My pup Ian absolutely loved his stay. He was very well taken care of and got some great social interaction with other pups.

They are always very welcoming and our puppy LOVES going to day camp!! She has so much fun!

Nice, clean place with friendly staff. My dogs like it there and they get doggy icecream after playing.