Creekside Acres

I left my two dogs for a week with them. One was 15 and I made them aware that she had an eye ulcer and it needed to be watched. When I picked them up my 15 year old dog had a horrible eye infection. Her whole eye was covered in a film of pus. For the life of me, I have NO idea how NO ONE noticed it! I was so upset that I ran out of the place. I don’t blame them for the infection, but the fact that no one noticed it. It was clear as day. All you needed to do was look at her face. I spoke to the owner and she was very apologetic. She thanked me for being so calm with them and said she’d pay for the vet bill. I sent her a copy of the bill, and haven’t received anything since. No call, no check, nothing. My dog is now deceased (not their fault). I’m VERY disappointed that a pet care service that charges so much could be this careless and not follow up on what they promised to do. I have attached a picture of her eye after I had wiped the pus off. I didn’t think to take one before.

Amazing!! The only place I trust my animals with! They have been fantastic. My dog has epilepsy and they were great about giving her her medicine they even gave her 1 on 1 care when she had a series of seizures at the lodge, they followed up with me daily and they even got her care when it was needed! We always love to see pictures of our crew having fun while we are away! We had our animals stay at the lodge but we know all of the locations are. Great! I love how the dogs aren't in a kennel theyre in stalls and raised beds!

My dog came home more sociable with bigger dogs! He boarded for 1 week and came back better behaved, clean, and happy. All you could ask for. Creekside allowed him to keep his homemade meals he is used too.

I drive from Henrietta to Macedon It's a great place . The staff is great also. She's been going there for 3 years now. She gets her own bed and a tsp of peanut butter at lights out. There are no crates at all.

I wouldn't send our dogs to any other boarding kennel.

My dog loves being kennelled there every 4 months or so when I visit my sister. The last time we were driving home he whimpered a little, I'm sure it's not because he missed me but because he missed all of his dog friends and the people there!

Dogs spend most of the time in concrete floored stalls with only a blanket if they are lucky. Dogs only go outside 4 times a day in fenced in yards with little to no grass. Proper safe dog handling tools are not available such as muzzles and or catch poles for aggressive dogs not as great a thay sound I would NEVER take any dog there