Pet Palace

My partner and I were nervous about my dog’s grooming appointment because we had a horrible experience at a big chain groomer. We were so pleased with how our shih tzu was returned to us! He looked so nice! The facility is clean and the staff are very friendly. Thank you so much to the groomer, Michaela. I recommend this place 100%!

The check in staff was great, but this isn't a dog day care I am used to. They have a location in my home town where the dogs are out all day, and play in groups with cams so you can see them all day. this place only let the dogs out of the cage for a very short time each day, and no cams unless they are in the cage. Basically you are paying someone to create your dog all day. I was counting on a tired puppy when I got back to my hotel and thats not all what I got. I went to pick him up and the brought him out to me soaking wet from the chest down. Then just laughed and said he went swimming in the water bowl. Cool I get that, he is a puppy, but maybe offer a towel or dry him a little knowing the client has to go put him in there car. I mean you are the ones who allowed him to jump in the bowl after all. Very disappointed and wont be back. I did find a new place closer that has better reviews called pawspa. Going to try them today. Hopefully much better experience.

Website says they offer cat grooming as well as packages and even pictures of cats being brushed and groomed. However, when you call to make an appointment they say they only do nail trimming. Then have that reflected on your website!

We had to board Tank, a 220 lb English Mastiff for 10 days while in Pittsburgh for surgery and recovery. It was not an easy thing to do, he’s very spoiled and we have never been away from him for that long. The entire staff were wonderful, took great care of him and pampered him. He was very happy and comfortable 🥰

I felt that the staff at the Pittsburgh Pet Palace truly care about the health and wellbeing of the pets that stay there. My dog, Morty, can be quite a handful and has been turned away from pretty much every other daycare/boarder in the area and so to find a place that would actually work with him and take great care of him was perfect. What I didn't expect was how much the staff went above and beyond for Morty even to the point of taking some cute photos of him that I now have set as my cell phone background photo. Morty tends to be quite hesitant with new people, but the staff at the Pet Palace have always been quite gentle and patient with him to not stress him (or me) out. I'm still quite shocked that Morty actually "likes" going to the Pet Palace. Until the Pet Palace I had never seen him actually go back to someone I handed him off to, but at the Pet Palace he'll literally run back to them and playfully ask for a goodbye belly rub. It is the cutest thing and makes me know for sure that he's being treated extremely well there. For that kind of service there really is no comparison. Pet Palace is the place for me and my pet.

Update: Aug 2024 Rooney is so happy when she realizes that she is going to Pet Palace. Some of the staff have changed and I will miss them but the current staff is caring and kind. I just love the fact that they have relationships with Rooney and they love her too! My yellow lab Rooney has been going to Pet Palace for about 2 years now (Since 2020). We love it here. The staff are exceptional in their love and attention to the dogs and the overnight accommodations are great. They even offer a webcam for me to check in on her while she's there for a night. Thank you to the staff. I am waiting for some Pet Palace swag - a sticker would be great.

I am a college student and have a total of 3 dogs all with varying needs and personalities. I travel frequently and often have a volatile schedule. I predominantly use boarding with rotating play times. I recommend this place time and time again. It’s affordable and the staff are passionate. My one girl is defensive and my other is fear reactive.. my last is easier to maintain but requires stricter watch over food & liquid. I drop them off, they are nervous but when I pick them up, they are always well kept and extraordinarily happy and comfortable. The boarding records that they are sent home with are adorable. I always feel heard and confident my dogs are getting the attention and care they need. In addition to happy dogs, the staff are very understanding and flexible. Great environment with postive Staff. Problem solving skills are far beyond what I could ask for. Congrats on a well run boarding facility, they are exceedingly rare!