On Command

This place is awesome we were traveling for work for weeks in the Reno Sparks area and looking for a place for our older Jack Rozzie to go during the day so not left by herself at the rental house for long periods of time and On Command was a perfect fit from the friendly staff,easy drop off and pickup, we can drop off for dog daycare from 6:30am till 7pm and they even have boarding and a onsite grooming salon so when she needs a quick bath able to get her one and they have a wide age range of dogs and sizes which is great! My older Jack Russel actually gets super excited to go here daily i highly reccomend and we will be using everytime we visit for work in the Reno area which will be often!! We love this place

My Russia is a 7 month old, 60 lbs Bernadoodle. I enrolled her in On Command's beginner training last month. The "after" results are remarkable. I'M HOOKED... taking her back for more. At first, I was reluctant to get her back and home, for fear that she would just revert back to old, bad habits. It was subtly noticeable, yet somehow, insugnificant. The real shocker was when, without direction, she stayed close to my left side, sat down at every "halt" or entrance, and sat or layed down/waited at every casual conversation IN Petsmart! Yesterday, I decided to try her out on walking with my motorized wheelchair; IT WORKED! She didn't skip a beat. I'm still in shock😳😂. Satisfaction is intensified with any reaction to her by strangers. Thank you, ON COMMAND, Sparks. She is now an up and rising ⭐️ on Youtube, because of you.

We completed the beginner class with our pup, and I am so thankful to Sam for helping us learn to train our dog. Our dog is very goofy and energetic and she gave us some great feedback with our training. She really tries to help each owner with their dog and wants to see everyone succeed. I highly recommend! We will be back for the next class!

I have been coming to On Command for approximately a year and having my dog groomed. I was charged $55.00 for a small dog price each time. The groomer my dog saw moved on to a new facility and they started charging me the large dog price of $75. My dog is 16 lbs. When I brought this error to their attention they claimed my 16 lb dog is a medium dog and therefore should be charged the large dog pricing. They also stated they will not correct the error and the owner refused to call me back. Technically, based on weight my dog is considered a petite golden doodle. There is only one designation lower, a toy. Toy, petite, mini, medium, and large. Based on the breed size designation their up charge to a large dog is clearly unreasonable. Large goldendoodle typically weigh 90lbs. The owner did call me in the beginning but refused to take my call after. When I did talk to him he defamed the prior groomer saying she was fired from charging incorrectly. After speaking with that groomer she confirmed she was not fired but put in her two week notice which at what point he released her. Why would the owner of this business commit defamation of character to clients and this young groomer?!?! I would be extremely careful and maybe deliberately avoid this business all together. These behaviors and refusal to correct the error is poor sign of character and not a business worth supporting.

Wow is all I can say!! From a 7 mos old spaz malamute to a 8 mo old perfectly trained pup. Thank you Bri and team. Miska is a new pup with the same personality. We were skeptical, scared, over protective parents. I give the highest rating! No reservation - 3 weeks of training worth it!!

We love On Command! Both locations take great care of our fur babies - whether it’s grooming, day care or boarding. The staff are all friendly and great with our dogs. On command is clean and safe. Highly recommend!

Today, 5/22/25, had our Maggie groomed by Kiley. Kiley did a great job as usuual!!! However, the front counter staff, Heidi, very unprofessionaI with attitude, I had an issue with their scheduling, I voiced my displeasure, as this was the second time in a row that our groomer did not know she had an 8:00 appointment. So our dog gets to sit and wait an hour + to be groomed. 4 hours total time at this facility. Total attitude from Heidi, yelling , were only human, we make mistakes. Face turning red, at Least she owned up to that, then proceeds to ask me, don't you make mistakes?" Not professional, i stated, two times in a row, our groomer did not know she had an 8:00 am appointment, you may have an issue with the scheduling. " Thats not my depart". I asked for the owners name, With attitude, she states, its Barry!! Then she tells me, im not a nice person. I stated, you are very unprofessional, and you lost a great customer. I had paid my $90, and left. So, $90 a month, for grooming, lost me as a customer. Furthermore, I''ll tell 10 friends, they will tell 10 friends, So poor customer service, leads to 1000 people that won't come to your facility. I'm very sad, i lost Kiley as a gromer. You did a great Job Kiley!!! Heidi, needs some training how to handle situations, and not accusing customers of making mistakes and being not nice.