Joanie's Puppy Palace

We've been going to Joanie's for years. Not ever because of the service. She is always rude and has an attitude about how your dog looks (like hello, we're going to you for help). We continued going there because of the price (which isn't even cheap anymore) but jokes on us, now I know why. Yesterday was the last straw. Not only does the place look like it's getting dirtier but the cuts are getting worse. Our dog look pretty much the same when we picked her up. At first glance you think it's nice that Joanie's doesn't cage the pups. She leaves them to roam free in the store. Not after today!!! There is no prescreening to check for rabies or ticks. My dog came home with a tick AFTER the haircut. She's never had a tick. Last thing I will say is that my sister in law went to pick my dog up and she didn't know it was cash only. They kept my terrified dog there as "collateral" (even though my dog saw her come in) until she could find the money. She ran around town for 30 min trying to find a cash back spot. We've been going there for over 9 years & you'd think they'd allow us to come back with the cash. Sorry Joanie, it's time to retire.

We’ve taken Bailey, our standard poodle, to Joanie’s for the past 11 years. She (and/or her staff) always do a beautiful job on him. He is always excited to go there and likes to play with the other pups there. He is always treated well and is happily hanging out with Joanie when we come for him. Before him, we took our standard, Shadow, to Joanie for almost 13 years. I have recommended Joanie to quite a few people.

I have been taking my dog to Joanie's for about 2 years. The last few times he came home with cuts and slices on his paws. We had to wrap them in bandages and wait or 3 days for it to heal. They were pretty deep on the pad of his feet. We asked the ladies to be to please be careful. We have decided not to return to Joanie's. Besides, the customer service is less than optimal. I guess you're used to working with dogs and not people.

Took my dog there to get groomed. Told her not to kennel her because she hates being kenneled….Did it anyways. Then she yelled at me because my dog had knots which unfortunately was my fault but my daughter was in the hospital back and forth. So a haircut for my dog was the last thing on my mind. This is HER JOB! She obviously isn’t the most pleasant and personable person. This is why I am no longer going to her with both of my dogs. I rather pay more and deal with someone that treats me like a customer that wants to return!

I have been taking my dogs to Joanie for about 20 years. Joanie and her staff are some of the nicest, caring, and professional people I have ever met. My dogs have always looked great when I pick them up. They are groomed exactly the way I want them every time. The attention to detail and care they provide is unmatched.

I have been bringing my pets to Joanie for over 20 years and have nothing but great things to say about this place! My current dog is a slightly nervous and quirky beagle mix who is 12. When we got him as a puppy, he was so uncooperative with our vet techs clipping his nails that they told us he would need to be sedated ... every time! Joanie realized how crazy this was and just very firmly, but carefully clipped his nails right in front of me. He has gone there happily once a month ever since. Joanie is the best!

I took my beautiful Golden Retriever to Joanie and she did a wonderful job. My sweet girl looked even more beautiful when she was finished. This place is top notch and the dogs are treated with patience and kindness. Joanie is always very welcoming!