PetSmart Grooming
PetSmart Grooming in Cincinnati offers a mix of experiences, with some customers praising the exceptional service provided by groomers like A-ron T., who is noted for his skill and the positive interactions he has with pets. The quality of grooming is generally good, with many pets returning home looking and smelling great. However, there are reports of inconsistencies in service, including uneven cuts and miscommunication about grooming needs.
The fish department at this location is highly regarded, making it a standout among PetSmart stores in the area. While the grooming salon is generally well-liked, there have been instances of unreliable hours and dissatisfaction with the grooming results. Overall, the experience can vary, but the dedicated groomers and the well-stocked fish department are notable highlights.
Features and services of PetSmart Grooming
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
PetSmart Grooming is in position 24 out of 33 in dog grooming in Cincinnati
Customer Reviews
PetSmart Grooming has a rating of 4.4 out of 5 based on over 46 reviews on Google
Against my better judgement, we thought we would endure the poor service because the results were usually good. We dropped our Goldendoodle off yesterday for a bath and cut. Never again. The cut our dog received was very uneven and much shorter that the groomer indicated on the board. They cut off all of her eyelashes and cut her so short between her eyes that she was bleeding. (See photo.) They said that the last time she was hyper on the table, which we've never heard before at any place we've taken her to. I think now we know why she was acting like that.
I took my puppy in for her 2nd full haircut. After the 1st time I was not pleased with how they did her grooming. I decided to give it a second change but also give them a better understanding of what I wanted. They felt her with a hands on check and said she didn't seem too matted and wouldn't have to take off too much fur. So I left her and when I came back she looked completely different. They basically shaved her. You can see in the before and after how much fur they took off. Then when calling they claimed she was more matted than initially planned for. So why did they not call to inform me how much they needed to take off? Why would they just go ahead and basically shave my dog? I am extremely dissatisfied and will not be returning. They completely disregarded what I wanted for my dog as an owner.
A-ron does an amazing job grooming our dog and our dog LOVES coming. We always enjoy interacting with any of the groomers and really appreciate their hard work!
Grooming salon is closed over an hour before posted business hours. Came here for nothing on a Sunday.
This location, at least the fish department, is the best PetSmart in the Cincinnati area 100%. I've gone to two or three other PetSmart's in the area and ended up going back to the Alamo location. Top notch!!
Awesome Team ⭐️I’ve been going here for years and they are very good at what they do my baby always comes home smelling good and pretty
A-ron T. Is one of the best groomers that you have on staff both of my fur babies (Grace and Hope) love him they hated going to the groomers until they met A-ron now the minute they see him they calm right down and he does a wonderful job with them I will never let anyone else take care of their grooming again he is a fantastic person with the best personality please keep him with you he is a asset to your company
Information about PetSmart Grooming
Address
PetSmart Grooming is located at 3401 Alamo Ave, Cincinnati, OH 45209, United States
Phone
The phone number of PetSmart Grooming is +1 513-731-9400
Website
The website of PetSmart Grooming is: stores.petsmart.com/oh/cincinnati/oakley/grooming
Business Hours
Monday: 07:00–21:00
Tuesday: 07:00–21:00
Wednesday: 07:00–21:00
Thursday: 07:00–21:00
Friday: 07:00–21:00
Saturday: 07:00–21:00
Sunday: 08:00–18:00
