PetSmart Grooming

I DO NOT RECOMMEND THIS PLACE! I dropped off a Yorkshire Terrier and they handed me back a Chihuahua. How is it even possible to mess up a haircut this badly? They simply shaved him completely—just like that, plain and simple. They clearly don't know how to do a good job here—especially TAMARA, who was the one who groomed my dog. I definitely DO NOT RECOMMEND THEM. I'm attaching some photos so you guys can have a laugh, too. Oh, and on the bill, they added an extra 45 minutes of service time just for detangling—lol.

Emma lee did a fantastic job grooming our doodle Willow at the Georgetown location. She was super sweet and Willow has never looked better.

Very disappointed with the service received from PetSmart. After waiting for almost a month to get my Rigby is for a grooming appointment i was turned down on the day of his appointment at the Round Rock store and was rescheduled for an "Express Service" at the Georgetown store. When booking I was told that the fee will be around $45. After picking my pet from the groomer and got into the car i realized that his paws were not touched, his head was not touched and his underbelly was not touched. Additionally, the fees were $73. Now I have to attempt to fix what was not done myself for the comfort of my dog or take him to another groomer and put him under stress again

A little confusion from placing an "over the phone" grooming appointment. Fortunately groomer "Shea" was very cooperative and solved the problem. The order by app is helpful but suggest remove the manual CC entry and add the ApplePay function.

Aubrey does a great job with our two boys! Aubrey handles their size well and is patient with our anxious dogs. Thank you!

We used to get all three dogs groomed here multiple times a year. When Savannah worked there we absolutely loved it. The last couple times have been horrible. Our dogs had barely any matting but the groomer said she was going to have to shave one of our dogs tails. I get there and both dogs tails are completely shaved but she charged us extra for 30 minutes of brushing matting out. The rest of their cut was worse than what we can do at home. Top notch was butchered, feet had strings of hair uncut as if she forgot to finish. Under tail was not shaved. Cheek hair uneven. They looked better when they came in! Our dogs were not matted! Just awful. So disappointed they charged us 100 each for a mess!

Editing my post. Originally one star moving to four because my issue did get resolved and the store manager Vanessa was so empathetic and extremely helpful. My dog is now on the road to recovery thanks to her.