Darlene's Dog Patch

Darlene does a wonderful job grooming my hard to handle pomeranian. He looks, feels and smells amazing after a visit to Darlene's Dog Patch. I highly recommend Darlene!

The owner Darlene is a straight up liar. I scheduled to have my dog groomed and showed up at the correct time. I could tell immediately that she had overbooked or had some reason she didn't want to do it that day. She looked my dog up and down looking for an excuse to not keep the appointment. She said my dog was "too skittish" My dog wasn't doing anything out of the ordinary for a regular dog. Years ago I had an extremely anxious dog that would yelp and tug at the salon. I got him groomed all over Jacksonville at various salons. None of them hesitated to do it. My current dog has a normal temperment. Darlene is so dishonest. She didn't want to keep my appointment so she lied and tried to blame my dog

I’ve been taking my dog, Lola, to Darlene for about a year now and she does wonderful work. Lola always looks great and has never had a bad haircut, and she’s not scared to go see Miss Darlene. I feel very comfortable leaving her there in good hands. She’s always done pretty quickly as well. Highly recommend!

I was very disappointed with the lackluster, nonchalant customer service experience I had with my Cavapoo. Darlene cut one of her long ,luxurious eyelashes, her underbelly was not trimmed and a portion of the 2nd w/o telling me. Most importantly, during a heat advisory my fur baby was not given ANY water, though I sent her with a cold bottled water for over 5 hours! Darlene had a poor attitude when I addressed my concerns. I don’t trust her and neither should you. We will not be returning.

Darlene’s dog patch has an amazing team working there. We rescued a 19yo (now20) yorkie whose owner went into long term care. We have used them many times then and they have always squeezed us in and taking great care of our dapper dude. I definitely recommend them!!!

I been going to Darlene for about 10year she grooms my 3 chihuahuas and I’ve never had any problems… I love Darlene and all she do…. May god bless u Darlene my dogs love u!!!

Normally we like the services that Darlene's provides, from grooming to boarding. This last time was off. We noticed after taking off after taking off our dog's harness her collar was missing and while going through my banking app that I was over charged for services. My husband picked up our dog so he figured the amount was correct. I figured honest mistake I'll go talk to Darlene and get it corrected and ask about the collar. When I arrived I'm greeted like always and I ask if Darlene is around I had a couple of questions. I asked about the collar and was told they washed it, dried it and put it back on my dog. I said ok I'll keep looking around my home for it. Then I ask about the over charge and this is when the nice Darlene went away. She informed me prices changed last year. I said ok I just wished I'd known, she said boarding went from $20 to $25 and washing & nail trim went from $30 to $50. Again I said ok, but then I did the math. My dog was boarded for 7 days ( $175), the grooming was $50, we were charged $291. I explained the math is wrong and she became agitated about this. I told her my total would have been $225. She pulls out her leger and says I think I charged you for 8 days not 7. I again told her that math is wrong for the total to be $291. Darlene then decided to tell me my dog barked the whole time she was there and a lady from the back comes up to list to the conversation to say most places charge way more to board a dog as big as her (she's a mid-sized dog). Asked if I ever boarded anywhere else I said no. No one mentioned my dog being an issue at pick up, just when I let them know I was charged incorrectly. Which I would have conceded as an honest mistake if Darlene would have just looked at or did the math for herself and said my mistake here's the difference. She didn't, she became annoyed that I even asked about the mistakes and then told me they wouldn't board my dog anymore. I always thought Ms. Darlene was a nice lady which is why I went to talk to her about my concerns instead of being confrontational. Its too bad it had to end like this. She did refund the amount I was overcharged. $25 * 7= $175; $25 * 8 = $200; $175 + $50= $225; $200 + $50 = $250, not $291.