Usa pet Grooming Salon - Katy

I’m really disappointed with my dog’s recent grooming experience. I have a 12 lb Peekapoo Daisy who doesn’t have much hair so I asked for a basic short cut all around for a clean look, i felt like I was charged full price regardless—you might as well ask for a specialty cut since it seems to cost the same. What bothered me most was that she didn’t even smell like she had been washed. After a grooming appointment, I expect my dog to come back clean and fresh. She did seem to handle the drop-off and pick-up well, and there weren’t a large number of pets waiting or crying during those times. When I called back to share my concerns, I was told they couldn’t even find me in their system. I was also reassured that "of course she got bathed" because it’s part of the grooming, which didn’t address my concern at all. It felt dismissive and unhelpful. This was my first time visiting, and I found them through Facebook or Instagram. Unfortunately, no first-time discount or consideration was offered or mentioned, which added to the overall disappointment. Overall, the service did not match the price I was charged, and the follow-up experience only added to my frustration. I hope this feedback helps future pet owners considering this business.

We are extremely happy withe USA Pet Grooming! We came for a dental cleaning for our dogs, they did an excellent job, their teeth came out super clean! Staff are super helpful and friendly and very welcoming!

Amazing experience with my dog’s dental cleaning! The staff was incredibly friendly, patient, and caring, which made the whole process stress-free. On top of that, the service was super affordable without sacrificing quality. Highly recommend!

Since it has been impossible for me to communicate with you, through this channel, I want to let you know how disappointed I am with your services. Your lack of honesty, professionalism, and transparency leaves much to be desired. I took my puppy with the trust that you would do a good job, but my fur baby not only came out traumatized, he also had an injury on his paw, a poorly done haircut, and the cologne you used on him because I doubt he was even bathed caused problems with his sense of smell. If you don’t know how to handle or understand the behavior of a puppy who is going to grooming for the first time, then you should not be attending them. When I asked why my puppy was crying, the answer I received was that you had more dogs and not only mine. It is sad to see how owners leave their beloved pets in your care, trusting you, without knowing what is really happening in the back. You say your recommendations are "without filter" because you claim to speak the truth, yet you put on a filter when it came to telling me that you hurt my little one. That place should be investigated to see if it complies with the regulations established in Texas and if you are truly certified as groomers. Truly a disaster. I deeply regret having taken my little one there and that he had to go through such a horrible experience.

I had my service for the first time with my 6 month old puppy and I was nervous in the beginning due to going to other places and being told I was to be charge more since she was a puppy and she will be moving to much. When I called to schedule her here at USA grooming they were nothing but positive no if or butts! When Valeria came the groomer my dog was so happy she was so kind and loving to my puppy as if it were hers and her job was amazing! Thank you so much I am really happy of how she turned out sharing some pictures of the amazing job!

I could not be anymore pleased with the job Alejandro did on my dog! He was so attentive, kind, thorough, and patient! We just moved to the area and were nervous about dropping her off somewhere. USA Pet had the best prices after shopping around for mobile groomers. We will be repeat customers!

I took my dog, Max, a 3 year old Golden Retriever, to this pet grooming center and the experience was amazing. From the moment we arrived, the staff was very friendly and attentive. The groomer asked about cutting preferences and if there were any special concerns with Max's coat. The process was very quick, and upon pick up, Max looked flawless with a perfect cut and shiny coat. Additionally, I was assured that during the bath and cut, Max was very comfortable and calm, which gave me a lot of confidence. The price was reasonable for the very professional service I received. I would definitely recommend this place to any pet owner. Great experience! 5 stars."