VIP Pet Shop

I’ve been looking for a pet shop who treats my pup humanely, I used to take him to PetSmart/PetCo and found two open gash wounds by his ribs (he’s like 7lbs) and that was the LAST time he returned almost 5-6 years ago so I started grooming him until I found in my own hometown of Boyle Heights VIP Pet Shop family owned who did an amazing job! My morkie (Yorkie/Maltese) is very needy and sensitive, cries a lot, but they treat him so well haven’t had an issue he’s been here about 4 times now and I honestly am so grateful I found this place. Rebecca is usually who answers the phones she’s very nice and attentive she speaks Spanish as well. It feels good to spend money at a mom and pop shop and support brown business in my hometown! I definitely recommend this place to anyone struggling to find a groomer. It’s by appointment only and they usually are busy so no same day appointments are accepted but they’ll accommodate for the next available time slot. The grooming service usually takes 2hrs especially if it’s later on in the day to noon. There’s also a variety of pet store goods. Please be kind and mindful when calling for the first time employees are owners and can refuse service to anyone.

Trying to get a manager on the phone was impossible.These guys act like they're the mafia, everything's so secretive.Can't even get general questions asked from a manager terrible

I have been taking my 3 small long haired dogs for a haircut and grooming since they were pups ( 2 and 3 years respectively). The price is reasonable and they do a really good job with my troublemakers, even though I know they don't make it easy for them. Highly recommend. PS They do health vaccines too.

I called to ask if there was availability to take my grey cat to get his claws trimmed, since they previously said the employee who does that is only available on Wednesdays, and I also asked how much they charge for a cat. The man told me over the phone it's $10 and I took him within half an hour after calling. Once he clipped the claws he charges me 16.00 bc I paid with a credit card. I told him he told me $10 on the phone he said no it's $15.00 and 1.00 to use a card. I reiterated that's not what he said and he gave me back the 5.00 but he made it clear that next time he was going to charge me $25 because it's a large cat. My cat is 16 lbs ok. Yes he's a big boy but it doesn't justify increasing the price to $15 more when he literally took not even a minute to clip his claws. Needless to say I will not be returning because they are price gouging.

Great dog grooming & shop. I was looking for nail trimming and anal glad extraction for my senior pups. Other places would not do this service without the bath. As dogs age the gland fluid becomes thicker which can cause bigger issues. Issues with glands are more common in smaller breeds. Do the glands monthly if possible!

Horrible place don’t come here!! The lady working has a horrible personality. I went in to get my dogs hair trimmed I waited 2 hrs and I called because I hadn’t received a call from the store to come pick up my dog. As soon as I call her she tells me I called you 3 times and even left a voicemail so I’m going to have to charge you $15 more on top of the $65. I got to the shop and I explained I never got a call. She’s like no I called with her bad attitude. Also when I got my dog back she cried and jumped on me. It also has me questioning if they did anything to her. I do not recommend.

I have brought my dog here only twice but both times went well, and I was very satisfied with the services, the environment, and how they groomed my dog great and humble customer service. Definitely recommended !!!