PetSmart Grooming

I experienced an employee, at Milville Pet Smart, be rude to a customer that needed help with her dog who brought her dog in to be groomed. I was apalled. The employee was just rude, basically told the customer her time was valuable and she would have to wait. I decided this was not the place to bring my dog and left.

They do a great job at a reasonable price, they have my doggo looking and smelling great

The groomers are very nice. They take great care of my little buddy.

The guy was nice but they hardly knew about the animals

I’ve been taking my dogs to PetsMart Groomers in Millville for almost 8 years. Aside from a few isolated incidents, my dogs have always received a good grooming experience and look/ smell great. My experience however, has gotten progressively worse and after today I am officially done with them. Normally i schedule my dogs grooming appointments when my husband is available to help. I have two 150lb Newfoundlands and one has a fused back knee so he can’t walk well or jump. My husband is a first responder and unfortunately he was called into work last minute. Rather than cancel the appointment last minute, I asked my parents to drop everything they were doing and help bc I also have my three year old son. I would not wish managing two 150 dogs and a three year old alone in a public on my worst enemy. Their appointment was at 1:00pm, but my parents had a tight schedule so I bought them in at 12:25pm. YOU WOULD HAVE THOUGHT I COMMITTED AN ATROCITY with the way they were looking at me. How dare I bring my dogs in 35 mins early? There are no cages in the back to hold them while they finish shaving the poodles paws. Go WALK around the store for 35 minutes because no one is allowed to be late or early for an appointment. Needless to say I cancelled the appointment and left. The constant attitude I have received time and time again from the staff here is unbearable. I bit my tongue at every smart remark and eye roll but I’m paying $300 + including tip just to be treated like crap and god knows what they are doing to my dogs when I’m not there. Save your time & money go to a small business groomer. At least they appreciate your business.