Lucky Paws Pet Grooming

Love Downtown Doghouse! Veronica who grooms our mini schnauzer is so good we travel from Brooklyn to have her groom him. Booking appointments is very easy over text and payment is always easy and safe. Always attentive to our grooming requests and Alfie always looks great and is very happy after his appointment.

I've had good experiences coming here with my Pekingese. The Asian man (unsure of his name) is friendly and always does a great job - I would say Nino gets one of better cuts he's had from him. I'm unsure how competitive the pricing is - I've only taken Nino here as well as the Unleashed Spa in the East Village, and those two places are priced similarly - but I've always been happy and intend to continue to bring my pup here as it's closer to my house than Unleashed, and he always gets the same groomer which is a bonus. EDIT: took a star off as my dog's rear paws appear irritated. He is chewing them obsessively for the fourth day now. Unsure what happened, seems they really irritated him with the clippers. Will have to take him to the vet.

They double booked our appointment and then prioritized the customer who insisted on going first, despite the fact that it was our dog’s turn on the list. They called us after drop off to come another day. We had arranged this weeks in advance and had an appointment after. We had been going here for 5 years. It’s shameful how they treat loyal customers.

My six year old Bichon was accused of trying to bite the groomer and the groomer claimed that she didn’t feel safe finishing the job. This is the most ridiculous thing I’ve ever heard. He doesn’t even bite back when other dogs in the dog park bite his hair. The groomer also claimed that my dog wouldn’t stop barking. But when I got there to pick him up I stood outside for a few minutes and didn’t even hear him whine. He only started barking when he heard me talking. I know my dog isn’t the most cooperative dog to groom because he doesn’t like to stand for a long time and would always tries to sit down. But saying that he bites people is a very serious accusation that I have never heard from any of his previous groomers. If this groomer doesn’t know how to calm a nervous dog she should reconsider her profession. One other thing I noticed is that they told me my dog needs 2-3 hours to groom but their next client is scheduled just 1 hours after me. When I went to pick up my dog, the groomer was still working on the dog before mine. So my assumption is that she just wants to skip a not so easy dog since her schedule is so packed. Extremely unprofessional. Absolutely do not recommend.

Downtown Doghouse: top-notch team and business that truly cares about their clients. Even though it's a bit tedious/round-about for me to travel here, the service and cuts they provide are *chef's kiss* and is 100% worth the extra commute effort! Well-oiled appointment and payment process, timely and responsive staff: it's super easy to make appointments via text. We were looking for someone in the city specializing in Asian Fusion Grooming, and found Downtown Doghouse / Veronica. Great reputation: many of our fellow NYC doggo families are regulars here, and our dog trainer highly recommends them. While our anxiety-prone dog is typically nervous during drop-off, post-groom she always looks so happy about her new look(s)! We fully trust Downtown Doghouse/Veronica with Bongbong.

Great communication! Today was my first time bringing my bichon poodle. He was treated well and he came out looking gorgeous. They really made sure to understand the look I wanted and they nailed it! Definitely got a return costumer.

This place has bad business practices and is a rip off. They quote my dog as small and say it will cost $110, I agree and use them for a grooming. My dog is only 24 lbs, qualified as small by petco and any small dog park, pet insurance etc but after grooming they say my dog is actually medium sized thus I need to pay $160 instead of $110 over the phone to their operator. On top of that, they don't include nail trimming or toothbrushing, each of those is $10 additional. And then they ask me to pay with credit card when I had cash then they without telling me charge me $9 credit card fee but they won't accept my cash, only a check which I didn't have to avoid the fee. So after tip, fees, $10 toothbrushing etc I'm charged around $220 when I thought It'd be like $150 max which is already overpriced for a small dog grooming. Why would anyone go here over petco or petsmart which includes so much more and is only like $90 for same service. Complete rip off. The actual grooming was ok nothing special. You got to disclose credit card service charge and dog size cost before not after as a surprise. I'm never going back.