Pet Palace Groomery

Yesterday our little Bridget came home looking so adorable. She is a 1 year old yorkie. She has been to other groomers several times but not much has ever been done. While she has been a handful trying to get her used to grooming, I still expected something more each time. I still paid each time and hoped for better the next time. But today she is strutting around with her new do. Thank you Pet Palace.

From the staff at Pet Palace: Today a customer came in whose dog we groomed on the 4th of November. It had a new injury on its neck..The dog was so severely matted it took the groomer an hour to get the matter hair off before the bath. The dog had not been groomed In 7 months. Last time she complained because we had to shaved the ears so the groomer worked gently and the dog had long flowing ears when it left with a stunning top knot. The lady refused to pay the full price! Today amidst her threats we refunded her money and tried to explain she might try brushing the dog. She left our shop with hateful threats . We love our animals and are blessed to do a job we love. Occasionally you have someone that will not appreciate your hard work. But we will not quit loving our pets or loving our job.. more than the cost of one groom. .

DO NOT BRING YOUR PETS HERE! Absolutely a waste of time and the most unprofessional business operation with constant cancellations and staff no shows. Third time I have taken time off work to get to my appointment on time and be their ready with our pet, only for their groomer to be a no-show. They have lost our business forever. Obviously things like this happen but when it repeatedly occurs with a repeat client due to family members that are not dependable as the hired staff- maybe it is time to start hiring employees outside of the family? Additionally, when staff no shows happen- why not offer to discount or even a free grooming for a rescheduled appointment, especially after three employee/groomer no shows? Clearly there is no concern for the customer's time and loss of money (due to time taken off work) or a plan in place as a solution to keeping a client when issues like this occur on their end. This business has a lack of employees and dependable staff. They call the day before to confirm you will show up to the appointment but continually don't follow through on their end.

I have always had a excellent experience with our dog grooming! Our pups come out looking excellent. We have been loyal customers for over 3 years and never had any issues with staff. I have seen the posts w the negative comments but perhaps the groomer was having a bad day or dog suddenly moved. Everyone makes mistakes and depending on how you address the situation, you get a appropriate response. I still recommend them, despite all the negative remarks! 5 stars 😊

Thank you Pet Palace for doing such a great job grooming my Collie today! They did such a great job brushing out all of her winter coat that I thought they had trimmed her! But no, that is her new coat coming in. They really did a beautiful job and she came home happy, not stressed, and so much cooler for the summer. They must have treated her great for her to be so calm. I would totally recommend this place!

Pet palace is not a place to take older dogs. I took my 17 year old shitzu this morning and they called an hour later saying he was finished. When I went to pick him up I was told the fee would be double and the next time would be even more because he "moves around a lot and you have to take it slow." Remember, he is 17 years old and completely blind. They show no sympathy for older dogs who still need to be taken care of and deserve to be treated fairly just like any puppy. My poor guy left traumatized. I’m not looking for him to come out cuter after a hair cut, I just want him to be comfortable in his golden years. The hair cut and bath were not up to par. Wouldn’t risk taking another dog to this establishment.

My puppy Milo looked so cute when he left here! I was so happy with the results and how fluffy he was! Everyone who works there is so sweet and welcoming! Great service and amazing treatment! We definitely will be going back. Thank you very much!