PetSmart Grooming

It's super easy to book and the employees are always super nice! The cuts aren't the top quality you might get at pricier dog salon but it's all I need. I do like their shampoo / conditioner. She smells better longer when they wash her vs me.

I call for an appointment a 10 days ago, for today Friday, at 9am. She tell me that I don’t have one. I told her that it was a wedding.I have been here with my dogs befor .That very sorry. Make appointment for what?They don’t put it down.Salazar

Nathaniel was great! My dog, Kado, doesn’t like to be in the kennel so Nathaniel finished him quickly without losing any quality.

My dog comes out stress free

I'm giving 2 stars to give the benefit of the doubt. Everyone has bad days, but my first visit to this groomer and I'll never use them again. The benefit of the doubt: This PetSmart location was closed due to systems being down and you could tell in the grooming area that the AC wasn't working. I called the day before the appointment and was told it would take 2 hours. Timing was important because I had a vet appointment at Banfield, so I thought about it and booked it the night before on the website. Now, I get it. We had a horrible storm and things are off today, but I signed up for texts. The appointment should have been cancelled by the grooming center. Of the two women working, one was aggravated and a bit rude. She said it would be at least three hours and thankfully the Banfield reps and vets worked with me for her late appointment. The other groomer was sweet but didn't speak up. My dog was instantly scared of them and she's not scared of anyone. I was told the system was down so I would have to drive in the next day to pay. I work and I can't drive in on a different day just to pay. So I told them I would go get cash out of my bank account for it. Which I did. I ordered the furminator package ($77) plus the summer special ($25) because I have been having problems maintaining the undercoat of my Husky puppy. I was told the blower was scaring her and they would need to try again and if not hand dry her. I sat by Banfield listening to her scream. The distress was heart-breaking. I won't put that on them either. But when I was called saying she was done (aside from the blower), they hadn't done much of anything from that package. I had to remind them what came in the package and "oops, let's do her toe nails." My dog's undercoat shedding was still visible from a distance and the sweet, quiet groomer frantically brushed her out in five minutes. Who pays more than $100 for this? Benefit of the doubt, not their fault it was hot in there and their systems were down, but why not cancel the appointment? When I went to pay, the woman who was aggravated and rude from the get go refused to take cash payment and said her manager would be calling me tomorrow to take a payment. Hmmm, early she had told me they don't take payments over the phone and knew I was running to my bank to get cash to pay. Then I have to return to redeposit. It shouldn't be that stressful. I wouldn't recommend them. Or at the least, make sure to not go by what they say over the phone and read your emails. Also, I bit my tongue. But when someone spends that much on their furry family, a kind smile and treating the dog like your baby in front of you goes a long way. Girl with pink hair was sweet. Kudos to her. Only reason you get the stars at all. Also, being at home, my dog is acting traumatized. That isn't just the short exposure to the blower. I doubt they even gave her water. She was panting so hard. And happier than ever to see me and her Banfield friends. Never again. Go to a different Groomer. Who knows how they treat your fur babies when you aren't there.

We had an appointment for our cat to have his post-winter salon treatment and we walked out of this one. Today was haircuts for everyone in our family day but unfortunately today our cat won’t be getting his done. We chose this location because it was a sooner appointment with the closest availability otherwise we would have stuck with our usual location. We checked him in and Joahnen C proceeded to talk to us about fees up-front, which in some situations is fine, but when she foreshadows impending doom, it’s kind of like, ‘o……k… we don’t feel comfortable with you having scissors near our cat….’ So we left. My husband said the place wasn’t clean; we were the second appointment of the day but there was hair everywhere and all the pet tables. He said I understand the pet smell; I minded that it was unclean and the foreshadowing of impending doom like as if ‘your cat is guaranteed to have a bad day with me.’ She talked about the cat might need to be ‘handled,’ so there would be a handling fee, which, we’ve never been told that before. We don’t care about costs or fees. We care more about the fact that it had to be mentioned and we care about our cat being handled with care. If you have to mention, it’s embellishing and alluding to the fact that, it’s in her ability and nature to mishandle and mistreat our cat. No thanks. I don’t recommend taking your cat here or pet to her. If she knew Ragdolls and their breed, Ragdolls don’t need to be handled. We’re not even being biased about that fact. He’s also a Champion kitty who is well-trained and won awards before his retirement; she clearly didn’t read the description we wrote about him. Unfortunately, intuition is good and she does not feel like a safe person. We booked with our usual and our usual location.