Groom Dog Spaw

My pup Coco has been coming here for years . We love the whole team for their thoughtfulness and care for Coco , but I am especially grateful to Cindy! Coco has high anxiety for grooming and vet visits and his vet recommended sedation for all appointments. Cindy is so kind and patient and works so well with Coco , he successfully gets grooms with Cindy without the need for medications. This is much better for his long term health and I am truly grateful. Even though we live in Nob Hill I make the drive to the inner Richmond for their excellent care and service . Your pup will be in great hands here .

Made an appointment for my pit bull to get her nails clipped and told them prior she’s a little skittish and a talker. When I brought her in the morning she started to show a little growl and instantly got denied service even though the person on phone said it was fine to bring in my dog. Bad people bad services.

Horrible service. My dog barked once and got instantly denied of service felt like they didn't like my dog breed (pit bull) atmosphere just feels dead

Our Cavalier gets a super fine trim and bath here once a month, and doesn't really want to leave! It's his spa and play date.

I have been to this groomer twice before and they were very professional and did well. However, I went back today after scheduling an appointment a week in advance and they and no record of my appointment or the previous ones I had with them. This already made me very weary due to how unprofessional and unorganized they were, but even further they wanted to keep my 10 pound dog for 6-7+ hours for just a bath and haircut. I thought this was an absolutely ridiculous amount of time to ask for me to leave my dog. Not to mention, they never showed me around the facility or told me where my dog would have to stay for these 6-7+ hours they would need to hold him. There was also no good reason he should have been there for that long; it was going to take them that long because they completely overbooked themselves and were super behind on gromings. I left immediately and will not be returning. I really was not happy with this experience and they should really take their appointments more seriously. It is honestly not fair treatment to these dogs and I really would consider going elsewhere before trying this business. It felt like they didn't care about the well being of the dogs.

I love the team at Groom Dog Spa. Mister President loves them too. He will try to walk up to the door even when they are closed. He is always wagging his tail. Mister President is a Mini Poodle and they always do a fantastic job. He always looks so amazing and fresh. My pup is always happy and prances out.

HORRIBLE Staff & Service!! They don't know how to smile or even say hello. My dog only needed a pedi/mani and they cut into two of his quick. Cutting into a quick is not uncommon but to cut into two is carelessness. What really irked me enough to leave a review is their attitude. After I pointed it out to to the lady, she acted as though I was bothering her with a trivial matter. She didn't bother to look at him till I ask her to apply styptic powder. Someone from the back asked in Spanish, "what's the problem?" and she responded, "no big deal". Maybe because she didn't know I understand Spanish or maybe she just didn't care. Don't run a business of caring for people's furry friends if it's not a big deal to you.