Petco Grooming

A week ago, I took my puppy to PETCO for the first time. The girl who helped me at the reception desk was very rude. She shouldn't be in a customer service position with that perpetually angry look on her face. I don't know if she was the one who groomed my puppy, but I paid for the full service, and they called me to say they couldn't finish because the dog tried to bite her. He doesn't bite and has never bitten anyone before, not even at the previous groomer. I can only imagine how she treats the dogs if she treats customers so poorly. They also didn't cut or file his nails, which was included in the service I paid for. I regret not getting her name.

I was not too happy with the 2 stylists that worked on our 2 dogs. Our dogs were shaved almost down to their skin. I heard great things about Jennifer though and I scheduled Bonbon with her next month. I wish she had availability this month.

Dani is amazing! She has been exceptional with my puppy. She is informative and patient, with a friendly demeanor.

This post is regarding Bri (only groomer I have seen) I’ve been bringing my dog Koda to Petco for grooming with Bri, and I couldn’t be happier. Koda absolutely loves her! He gets so excited every time we walk in, and he’s honestly a great judge of character. Bri is kind, patient, and really knows how to make dogs feel comfortable. She always takes her time with Koda and makes sure he’s calm and happy, and he comes back looking and smelling amazing every time. It’s such a relief knowing he’s in good hands with someone who genuinely cares. Highly recommend Bri if you want someone who treats your dog like their own!

Brianna did a nice job !

The staff are always comforting towards my fur babies. They treat my babies very good. And my babies come out nice and clean , smell great. I would and always do recommend my friends to Pet Co. For all their needs. I can't thank the staff enough for taking care of my babies.

Do not take your pets here!!!! As a someone who has worked in customer service for more than a decade now this is some of the worst I have ever experienced. The lady at the front desk was rude unprofessional. She did not care or even acknowledged my concerns. Her facial expressions and tone voice made us feel unwelcome. She didn’t try to comfort or acknowledge my pet, all she did was drag him to the back. I reeved a call a few hours later saying it may take longer then expected so he would be done at 2 when I had dropped him off at 10:30 and was originally told by 1pm. That was fine I understand they need more time. I went in at 2pm like I was told for them to not be done. I wanted to see how my pet was doing, but all I say was the groomers looking at me with judgmental eyes and talking to each other and giggling. That did not make me feel like a valued customer. They finally finished at 3:30 pm, that’s when I received the text that he was all done. I went to pick him up and the same employee from the drop was on her phone making a personal call instead of greeting or seeing if I needed help. When I finally got my dog back she was rude and dismissive. She needs to understand what decent courtesy is. His cut was not at all what I wanted and he had a small bald spot. Some of the team needed to get retrained and grooming and customer service. Please look for a different location. As a first time going to the groomers it makes me feel unwell to even take my dog to anyone else. If this is your first time consider a different place for your dogs safety and your wellbeing. Never ever going or recommend this to any one!!!!!