PetSmart Grooming

Made an appointment for 2 dogs full groom, received an email that the time of the appointments had been changed to a later time the morning of. We live 45 minutes away so we adjusted our plans to accommodate the appointment change. 30 minutes after the original time of the appointment we received a phone call asking if we were going to be making our appointment. We explained that we received a notification that our appointment had been changed to a later time. They acknowledged that they had to move some things around in their system and didnt think that a notification would be sent out. They said they were unable to honor the new time for the appointment and if we could not make it there soon then they would have to reschedule for a later date. No attempt was made to work them in for the time their system had our dogs booked for.