PetSmart Grooming
PetSmart Grooming in Victorville offers a mixed experience for pet owners. The grooming department is praised for its prompt and efficient service, with many customers appreciating the convenience of walk-in appointments. The staff often treats pets with care, making them feel comfortable and well-groomed. However, there have been instances of scheduling mishaps and a lack of empathy when resolving issues, which can be disappointing.
Despite some service inconsistencies, many pets seem to enjoy their grooming sessions, with some even looking forward to their visits. The overall experience can vary, but the dedicated groomers, like Candice, are noted for their excellent work, ensuring pets leave looking their best. It's advisable to confirm appointments and communicate clearly to avoid potential misunderstandings.
Features and services of PetSmart Grooming
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
PetSmart Grooming is in position 5 out of 10 in dog grooming in Victorville
Customer Reviews
PetSmart Grooming has a rating of 4.4 out of 5 based on over 31 reviews on Google
They are absolutely amazing they treat your dog like it was their own Paolo goes into be groomed once a month at first he shy and scared but when he leaves he is one of the prettiest little men with tail a waggin with pure pride
Absolutely ridiculous and no empathy for their mistake. I called yesterday and was on the phone for over 10 minutes explaining that my dog would need their express wash due to her being uneasy with being in public. Was promised I had a 4pm appointment for both my dogs. I call to make sure today literally 5 minutes ago and am told I am not on the books. I check my email because they swear I never made an appointment and the girl who promised me that it was today 9/24 schedule it 9/25. I first am put on hold and then a lady picks up no name given and just basically acknowledges the mistake and oh well you just need to reschedule because we don’t have time today. No regards to what some people may need to do to be able to make the appointment, my mom has really bad insomnia and purposely kept herself up for over 24 hrs to be able to make this appointment. But I guess the public’s time doesn’t really matter. Really would look into giving your business elsewhere the lack of empathy was astounding and the tone on the phone was just well just reschedule not our problem they made the mistake.
Grooming department is the best! Always prompt and quick with their service. I love that we can walk in without an appointment.
My wife's pitbull loves the wash & grooming she gets here .
Went to get some crickets, and saw a gecko I wanted and double check that I'd be able to come back inside to get it after I check with myan in the card walked back in the store less than 10 minutes later and they refused to sell it to me. I live over an hour away very disappointed 😞 not going back to this store.
They were absolutely amazing treating my lil pup. She loves coming to get groomed
Take my German Shepherd for grooming with our Amazing groomer, Candice. Always has my Fur Baby Service Animal looking her Best.
Information about PetSmart Grooming
Address
PetSmart Grooming is located at 12624 Amargosa Rd, Victorville, CA 92392, United States
Phone
The phone number of PetSmart Grooming is +1 760-955-1030
Website
The website of PetSmart Grooming is: stores.petsmart.com/ca/victorville/victorville/grooming
Business Hours
Monday: 07:00–21:00
Tuesday: 07:00–19:00
Wednesday: 07:00–19:00
Thursday: 07:00–19:00
Friday: 07:00–19:00
Saturday: 07:00–19:00
Sunday: 08:00–18:00
