A Purrfect Groomer

My labs feet are cut all different sizes. No drying of both my labs. Told one price through text another price at the door then another price when invoice came to my email. All services not provided as stated. Run DO NOT GET YOUR BABY groomed here. I’m calling on Monday to complain! Horrible service

After reading the reviews on here I am completely dumbfounded! Every experience I have had with Dana and Alex have been nothing short of phenomenal. My German Shepherd has always came back to my home perfectly groomed and smiling. Any advice or referrals I have asked them for have turned great results for my animal and I. No animal in my home would ever be groomed elsewhere.

Was scheduled for early morning didn’t arrive until noon. I’ve been using a professional grade shampoo on our Maltipoo and we were told that his wife "the groomer" was gagging from her previous smell of the shampoo that was used. It’s a baby powder scent and was recommended by a professional groomer. Aggressively he told us if we want to continue business with them we have to stop shampooing our dog. THEN proceeded to charge us FULL price when THEY were the issue. We have been long time customers. Not anymore GO SOMEWHERE else

I live up in Natomas and used these guys a couple times (apparently a husband/wife team but he acts like the groomer is a business partner). The first time was alright and my dog seemed happy. Second time he had a bloody cut around his privates which seemed off to me considering that the guy said they can't shave my dog (have to blow him out due to a double coat). Then the third time around, they show up TWO HOURS late, stinking of weed, and have the gall to tell me I haven't brushed out my dog enough and its taking them too long to do the job properly. Apparently, the last customer was "in the shower" so they had to wait on him. More like they didn't want to come out to Natomas because its "too far for them." Very rude and told them I won't be needing their services again.

I was a little skeptical the first time I walked in there and saw the tinted glass (what are they hiding back there) since I'd never been to a groomers that wasn't wide open so you could watch the process if you wanted. I was also turned off by the "STOP. DO NOT KNOCK ON GLASS." What a way to greet your customers! How about "Welcome, please have a seat, someone will be with you shortly."? But I was very happy with the way my dog looked and will definitely go back.

Texts and communication was good, Alex was kind, friendly and calm. I've never had a cat groomed before, and had to agree to no drugs for my older short-haired cat who has anxiety going to vet appts and uses prescribed gabapenten to calm her, which I explained to them in email before booking. I mistakenly thought a pro groomer had tools or methods to calm a distressed cat. Their prices weren't showing on their website so they told me $150 for full shave with nails clipped and ears cleaned. I thought that was a lot but my cat needed help as she is in pain. They arrived on time and I told Alex my cat didn't need nails clipped or ears cleaned because she just had that done at the vet. After 15 minutes in their van he brought her back in her carrier and told me they couldn't complete her grooming because she was not cooperative, and charged me $125, which I paid cash. All they did was shave the middle of her back down her spine - that isn't where any mats were. I think a fair and generous price would have been $75 at most. He said they were half done, which is not true. No mats were shaved off, nothing else done to her. I called my vet and they said most groomers prefer pets with anxiety use doctor-prescribed drugs before grooming. I didn't know. They should have rejected my appointment request when I explained my cat's behavior. And if you schedule a grooming be sure to get clear charges so you won't be overcharged if they can't groom your pet.

Two days after being groomed my German Sheppard broke out with a horrible skin infection that opened hundred of sores under his coat, from his shoulders to his tail. Almost $1k (ER, biopsy and prescription) at an emergency vet later, I explain to A Purrfect Groomer what happened and how my dog was on aggressive antibiotics. Vet says it was likely an auto-immune reaction to the shampoo or even burnt skin from being blow dried. The groomer takes ZERO responsibility for the incident and defends their position. I don't blame the groomer, at first, and let bygones be bygones. 6 months later I decide to try them again. I remind the groomer of the last visit and they reassure me that they use a hypoallergenic shampoo and will take care not to blow dry my dog. My dog comes out fine and dandy, and I stop worrying. Thinking the issue has been addressed I decide to start using them on a regular again. A few months later I return, believing that they keep some kind of grooming history information on that computer they keep typing into. When I pick up my dog I'm told that my dog freaked out with the blow dryer. I explained that they weren't supposed to use the dryer on my dog and I was scolded. They insisted that the dryer was a MUST (despite my requests... and the fact that I normally towel dry my outdoor dog. Low and behold, two days later, my dog breaks out with sores again. A new cone of shame, a week of more antibiotics, and only a $250 bill (since I knew why he was sick now) later. NEVER AGAIN. I never asked them for a cent. I never even asked for a refund. I just wanted the error recognized and not repeated. Pay the $ for a mobile groomer now.