Lucky Pet at Home Pet Services

They are great the owners have been very accommodating and understanding with my circumstances and the employee that comes to care for my 2 dogs is great. My fur babies love her and look forward to seeing her. If your going out of town or have medical issues and need help with your animals give them a call and let them help you so you know they are cared for while your away. Thanks again Gary and Kaye for the service you provide.

We are very fortunate to have found this company. We have used lucky pet for two vacations now and both times we ran into a situation and had to extend our stay and our service. Gary was extremely responsive and made sure our pup was taken care of. Both Jessica and Gary took care of our dog while we were away and it was a relief to be able to see pictures and updates. Our dog is a rescue and she would not do well at a kennel so having the comfort of knowing we could leave her at home in her surroundings and visits through out the day makes the service more than worth it!

I am so, so grateful to have found Lucky Pet at Home! When I was in a bind, the owners really helped me out. They were so accommodating, and have been nothing but amazing every since. The care my pets receive from Brittney (and Gary too!) is beyond exceptional, and I feel as comfortable and safe with them in my home with my fur babies as I would with my own family. The online system is so convenient too. I can't say enough good about these wonderful people and their services, and I would recommend them to anyone!

While the people running the service are incredibly kind, my experience left a lot to be desired. I was able to book last minute for a month’s worth of services, so that was great. Updates on the pets are hard to come by and pictures of them are even harder. One of my cats is very good aggressive so I was really sure to give details instructions on how to feed them so that the food aggressive one didn’t wind up eating everything. Came back home to one of my cereal bowls and both of their bowls overflowing with dry food. The non food aggressive cat has lost quite a bit of weight while the food aggressive one has definitely gained weight. The litter boxes have definitely been cleaned at least once since I found a trash bag full of the old litter stuffed in my trash can. In the day since I’ve been back both cats have been sick all over my carpet due to the food situation (nonaggressive threw up after trying to eat too fast; aggressive one has been having diarrhea which tends to happen when she over eats). Not to mention I found one of my drinking glasses being used to measure out their food. The app is great in theory but rarely actually gets used.

The company's employees failed to complete the terms of our contract. Sitters were supposed to come check on my cat for 15 minutes a day. Thankfully I was able to see them coming in and out of the house through my ring, because I saw that they were not staying anywhere near the 15 minutes. When I got home today, I found that the medicine that I requested be administered to my cat, was never given. I am so absolutely disappointed. I will happily never use this company again. Don't ever use them! This is your warning!

We have been using LuckyPet services over the last year. They have been nothing but courteous, prompt and loving to all 5 of our animals. We highly recommend their services as they go above and beyond everytime! We always feel so great knowing they are taking care of our pets while we are away.

Business failed to fulfill service contract. Specifically, sifting/cleaning cat litter on a daily basis and topping off the fish pond. When we returned it was obvious that neither the litter nor the fish pond were attended to per our agreement. In addition the pet service employee was to spend 30 minutes twice daily to attend to these task but was observed spending as little as 5 minutes per visit. Lastly, given the poor service we requested our property keys be returned. Two weeks later after multiple phone calls and text requests--to the business owner--one of the two keys were returned. The second key was finally returned after another follow-up with the business owner. In summation, the trust I placed in this business to care for my pets was violated--which is unfortunate given the owner seemed sincere; however, actions are more telling than words. That said I cannot in good conscience recommend this business.