Dulles Pets Hotel & Daycare

Affordable price is the main draw. Also kennel food agrees with my dog's stomach, better poop than home food.

What an awesome find! We just moved to VA and had to rely on on-line reviews when looking for a place to board our dog. It is very clear that the employees here love animals and love their jobs. They were extremely professional and friendly. The ladies at the front desk instantly made us feel comfortable and reassured about leaving our dog there for 9 days. When we picked our dog up, we got a frequent boarding card with NO expiration and a free vet examination if we have any concerns in the next 10 days! I highly recommend Dulles Executive Pet Center. I will definitely take our dog here if we should ever have to board him again.

We've taken our two beagles here twice now! The staff is friendly! The place is clean and bright! They were allowed to kennel together! There was no problem giving meds to one who has a chronic condition. We asked for both group and individual playtime. The second time we took them there one dog was a little grumpy with the playgroup and they were quick to call to advise and we changed to more individual play! They enjoyed their vacation and were happy and chipper! They have groomers if you would like to have them pampered! They came home smelling great! They have a nice play area outside! The owner is our veterinary Dr. Easton, who is awesome! I highly recommend this daycare/hotel!

I’ve had great experience with this kennel. I was going on an international trip and needed to get in at the last minute when someone on Rover canceled on me. They stayed late, did everything they could so that my dog could be boarded. I would love to see the facilities, upgraded a bit.

If you love your pets, DO NOT board them with Dulles Pet Hotel. We gave this kennel a shot as our normal boarding facility was full. What a huge mistake. Our dog came home smelling terrible, his bed was lost at first (they didn't know which one was his - even though it has his name on it), and was completely covered in urine and dirt once they found it (stating it just came out of the laundry). The bag we provided with our dogs food and toys was lost, with them saying we don't know which one is yours (even though it is labeled with our name). They simply said, we can't find it, oh and we think your dog ran out of food. So, that's concerning since we packed a couple days extra food. Our dog came home pretty skinny compared to when we left him, and not at all clean. While we could not go in to see the facility due to COVID, we really have to wonder what the inside of the boarding facility looks like. DO NOT USE THIS SERVICE.

DO NOT BRING YOUR DOG HERE!!! As a favor, I picked up a close friend’s dog yesterday. The dog immediately went to the bathroom as I left the place. I was supposed to leave the dog at my friend’s apartment, but the dog was hyperventilating and I did not feel comfortable leaving the dog alone. I took the dog outside and I have never seen a dog pee so much in my life. I grew up with big dogs and I used to live with my friend’s dog. Within the next 3 hours, the dog needed to go to the bathroom 2 more time. It had appeared that they did NOT take the dog out at all that day. The dog was still hyperventilating after all those potty breaks. I checked her pick up bag to see if she had any food left. She had over half the food my friend sent which indicates THEY DID NOT FEED THE DOG FOR SEVERAL DAYS. The dog was so hungry after I fed her that she was licking the crumbs on the floor. I am very familiar with this dog and that is an abnormal behavior. I am extremely displeased with the dog’s experience. We are still monitoring her for health issues. Based on her behavior and the smell of the boarding facility, it appears she was kept in a cage without food and potty breaks. I have read other reviews that have mentioned this and the place just smells like the pets are sitting in feces all day. UPDATE: I saw the owner responded about the extra the food. I double checked the messages to my friend at the time. I asked how many bags the dog was sent with. After doing the math with the food left over and taking into account extra bags, the dog missed about half her meals. Also responding to the medical advice, I have watched the dog on several occasions and I have never seen the dog act like this. My friend has taken the dog to the vet in the past and this is not related to health issues. The facility did call my friend day of to let her know they did not take the dog out the last day. Honestly, this facility is grossly neglect with dogs….

I had used Dulles Pet Hotel for years and always had a great experience. Somehow after my dogs most recent visit, he returned to me acting strange. He was treating his one foot gingerly and was very mopey and lathergic. I assumed he was just moody from being in the kennel for a few days. After taking him for a run the next day as I always do, I realized he was limping. I dropped off a perfectly healthy dog and got back a limping dog. Nobody at the Pet Hotel had any idea how this happened despite them supposedly providing 3 individual play times each day. They offered a courtesy exam but I was very dissatisfied with the doctor's approach on several aspects. The biggest issue is he insinuated the staff told him my dog regularly jumped against the cages and he probably hurt himself that way. I asked why nobody had ever mentioned this behavior to me before. He said, well not specifically your dog but some dogs. Which was not at all how he framed it at first. Furthermore, upon attempting to investigate the issue with management, I was informed of some issue with something from a previous stay months ago where something was going on with his nails. Nobody had ever communicated this issue to me. Bottom line after years of what I thought was good care of my beloved pet, I have lost any trust in this business caring for my dog. I will never return to this place after this experience!