PetSmart Grooming

Good job but way too expensive. They bait you into additional services after you schedule the service at a lower price. Will be getting services elsewhere.

Nice enough. Didn't clean my dog's ears, and left a big gouge mark on his back that was covered by a bandana. Didn't see it until I got home. Won't go back.

Very friendly and great with my pups. My Bella usually shys away from people but she took to the young lady taking her back to their suite so that was a real plus to me. They showed lots of love and patience with my babies. I was at ease leaving them here for the two nights and will leave them again. Thank you so very much Petsmart Pet Hotel. You are Great!!

My puppy came out looking brand new! He is a white Alaskan husky and they gave him a bandanna and everything!! Love it

If your pet needs to be groomed, avoid this place. When I walked in, my dog was crying in a crate. She’s a puppy. She’s never been to the groomer before and was nervous. The lady immediately started griping about how she barked the whole time in the crate and o explained she’s a puppy and doesn’t crate at home. You can tell my dog was scared and they were very rude and condescending. Also, her hair upon further examination at home is not worth what I paid at all! So many missed long hairs, and a tangle in her cute long floppy ears still. Just a poor job all around.

We have 2 Shih Tzus, one is 1 year old the other about 9. We take both of our puppies here about once a month and have always had great experiences. Our dogs are extremely spoiled so as a loving dog owner it means the world to us that they don't walk our dogs to the back, they CARRY them without us even having to ask. The groomers are always kind to us and our dogs. We have no complaints as they always do a great job with the little ones, which considering how insanely fidgety the little one is is nothing short of miraculous.

This place is absolute trash. Take your fur babies somewhere else because they don’t care about them or you. The Plano location is 1000% better than this place. You have been warned.