Pups

⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had such a wonderful experience with this grooming company! There was a small mix-up with my original appointment at one location, but the team handled it so professionally and quickly, transferring us to another location and making everything seamless. They truly went above and beyond to make it right, and I really appreciated the thoughtful compensation for the inconvenience. Most importantly, my dog Downey came out looking absolutely BEAUTIFUL. The grooming was flawless, and you can tell they genuinely care about the pets they work with. The staff was incredibly kind, attentive, and patient — it made the whole experience feel personal. We are so happy with the results and will definitely be returning regularly. Thank you for taking such wonderful care of Downey and for turning a small hiccup into an excellent experience! Highly recommend! 🐾💛

The people at PUPS are amazing. Amazing. They take care of our dogs so well. They love our dogs. And they just do such an amazing job. I tell all my friends to bring their dogs here. They totally exceeded our expectations that we’ve been coming here for a couple years.

I’ve been to pups here and there for events, and decided to bring my dog, Gambit, in for a groom and some fun color for the summer. I told the groomer, Jose, to surprise me and he did not disappoint! I love what he did with the colors and Gambit loves the attention it brings 😉 I chose Pups because they do cooperative care, which makes such a difference for my sensitive boy. Thanks for taking such good care of him, Jose!

Pups is great until they aren't. As a business they don't know how to address customer concerns. We have taken our dog to Pups for grooming services 3x. The first two were fine (see last pic); no issues. However, at the latest visit they claimed she was matted and they couldn't brush her. So instead of working around these, they shaved her from head to toe (tail included). I have a doodle, which are prone to mats, however we brush her regularly without issue. We also have been getting her groomed for two years at a different groomer without issue. I sent an email with pics expressing my concern and asked for a refund for the service. After speaking with the owner, the office manager called me and was extremely dismissive. Told me there was no way to work around the mats and instead of a refund I could have 10% off of my next service. This was a one way discussion and they clearly had no intent on hearing my concerns. Not only is this dismissive, it's insulting.

We had taken our dog to Paw by Paw, which was always fine but they would rarely answer the phone or emails. So when they closed, this came up and I've been so impressed during every interaction I've had from booking to the actual appointment. His groomer did a great a job and he obviously liked working with her, despite the bathing! I definitely trust them with my dog, the service is top notch, everyone is very knowledgeable and friendly.

Great grooming experience! Friendly, caring staff and my dog always comes home looking amazing in his new seasonal bandana. Consistently excellent service and attention to detail!

Excellent experience! My dog Moose usually gets really anxious about grooming, but Jose was amazing with him. He was calm, kind, and clearly loves animals. Moose came out looking great and—miraculously—wasn’t stressed at all. The shop was clean, the price was very reasonable, and the whole experience was the best we’ve ever had. So glad we found Jose! Highly recommend him and Pups!