Kentucky Humane Society Fern Creek Pet Resort

They did a great job grooming our favorite boy today. He goes here for doggie daycare about 15 days a month and he just loves. Thanks for taking such great care of him.

I dropped my dogs off at 7:45 in the morning only for it to take over 8 hours to groom 2 small dogs (12 lbs and 14 lbs yokoe moxes). Apparently they have an express service where somone can pay for their dog to jump ahead in line. And then it's first come first serve, if they put down the right order. They kept saying sorry for the miscommunication they said your dogs came in last. I'm still waiting for them to groom my dogs, they will supposedly be done at 4 but honestly who knows with these people. So my dogs have been sitting in a crate for most of 8 hours waiting to be groomed. These people are unreliable and cannot even talk to each other in the same building. Do not use their services!

I truly cannot say enough good things about this place and these people! We have a very large (170lbs) pooch, and she is very nervous/scared and not easy to handle. Every time we have boarded her somewhere else, she comes back sickly looking and it takes her a few days for her to readjust. We boarded her here, and she came back happier than ever! The team here truly cares, and goes above and beyond every step of the way. Even with a more difficult pooch that is very large, they took the greatest care of her! We love you guys!!!

We took my 2 dogs into boarding. THERE IS NO ONE WITH THE DOGS FOR ABOUT 12 HOURS AT NIGHT (about 6:30pm-6:00am). I did not know about this until I called and they told me. This is not okay, if something were to happen to the dogs, we would have no idea until the staff got there the next morning. They should have staff with them at all times. Definitely consider this before you choose this resort. The parking lot/ outside is also sketchy.

I got up at 5:30 a.m. and had my dog there at 7:00 a.m. for grooming because I was told by Cindy that I would be first in line if there at 7: 00am. Instead, my dog was put in a kennel until noon because they took other dogs ahead of her which came in later and had paid for an express renewal. I had no idea that Express renewals were booked that day and would not have taken my dog there at 7:00 a.m. had I known this. However, I was told nothing except Cindy wasn't there yet. I picked her up after 2:00 p.m. she was frantic to get outside and relieve herself and drank a full cup of water. Of course they denied that she hadn't been taken out or given water. I am a long time supporter of KHS and drove miles out of my way to bring her here. But those days are over! The condition of that facility bothers me anyway. I wonder why they don't let you come inside to drop off your dog?

Easy to book boarding reservations and any extras. They must still have their covid policy in place as they only have front door, curb side drop-off, and pick-up. Either my dog was afraid I'd board her again or they worked with her on training/behavior because she was incredibly well behaved when I picked her up (I may have to drop her off for a week once a month lol). She didn't show signs of not eating while there (past dogs have always lost weight while being boarded), but they did assure me that if she didn't eat they would supplement with moist food to encourage her (this wasn't needed!). My furry child was well taken care of and well loved during her week vacation from my 2 legged children.

My dog always seems happy to get there. Staff are good with dogs.