PetSmart Grooming

I booked a puppy bath and haircut. As soon as I checked in the groomer said "I’m probably not going to be able to give him a haircut because he is a puppy and they move a lot." ….Why do you have puppy haircuts on your website to book, if when someone brings them in you are going to say you probably can’t do it? How about you try and give it a fair chance before telling a customer you can’t do something? The groomer decided from the moment we walked in that our dog wasn’t getting a full haircut. We watched through the window and witnessed a dog with another groomer moving a lot more than our puppy yet they were giving them a full haircut. Clearly it was the groomer who wasn’t comfortable giving a puppy a haircut. That’s fine but then don’t let people book a puppy appointment with them. Ultimately, not getting a full haircut worked out because from the trimming done in some areas his haircut would’ve been butchered. My dog wasn’t brushed (even though that was part of the service). While brushing him at home I noticed a big bald spot on my dogs stomach. Terrible experience.

I took my dog for a groom yesterday and as soon as I walked in they checked my dog out to see if they were going to be able to do it because she had Matts in her hair and they referred me to a vet because they had to be handled with "special medical blades" they got me really worried and scared because they said her ear circulation was cut off that her ear could "burst" and got me really worried so I took her to the vet right away and paid $70 for her to get checked and what the vet told me was that the groomers I took her to must have been really lazy!! That didn’t want to be cautious and didn’t want to take the time to careful trim the matts out.. so thank you so much for wasting my time and money petsmart!

Very attentive to my dog's needs. Great communication!

They cancelled the morning of the grooming appointment and couldn't get us in for three weeks. Found a great groomer elsewhere though.

Lots of varieties of fish displayed. Prompt courteous service.

Did a great grooming job on my dog.

Este grooming es el peor de todos Trate de traer a mi perro aqui 3 veces y nunca lo quisieron atender segun ellos porque mi perro ladra Ademas la persona que hablo conmigo fue muy ruda e irrespetuosa me dio la espalda cuando yo estaba hablando con ella para preguntar porque no me atendían a mi perrito, dijo que solo con verme la.cata no queria hablar conmigocreo que es racista Translate if you want to know what my review says