PetSmart Grooming

📍 Dog grooming in Brooklyn

5.3

PetSmart Grooming in Brooklyn offers a range of services for pet owners seeking convenient and affordable grooming options. The facility is well-equipped and maintained, providing a clean and organized environment. Customer service can vary, with some clients praising the professionalism and attention to detail of certain groomers, while others report inconsistent experiences and communication issues, particularly regarding appointment policies and vaccination requirements.

Quality of service may depend on the specific groomer and pet type, with some clients expressing satisfaction with the grooming results and others noting discrepancies. The store also offers a variety of pet products and accessories, making it a one-stop shop for pet needs. However, appointment management and staff attitudes have been points of contention for some visitors, suggesting room for improvement in customer relations and operational efficiency.

Features and services of PetSmart Grooming

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments

PetSmart Grooming is in position 65 out of 77 in dog grooming in Brooklyn

Customer Reviews

★★★★★
★★★★★

PetSmart Grooming has a rating of 4.4 out of 5 based on over 45 reviews on Google

T F

Book with Bianca F. Best groomer hands down. Never had a bad experience. I know my baby is in good hands with her. Groomer is very detailed and is gentle with my doggy.

T F ☆ 5/5
Keymora B.

Terrible attitudes. The lady LIZ with glasses and brown hair is the most unprofessional person I have ever done business with. This place will never get a dollar out of me. They treat customers like trash, I understand working for very little pay can upset people so I will brush this off, this place deserves no business. Rude and nasty under paid people . They also delete reviews, so pathetic they are at this location

Keymora B. ☆ 1/5
Starry B. Knight

If I schedule an Appointment, which is required In Advance with No Walk Ins Ever Available, and I'm a frequent or recent customer, and there are ADDITIONAL Vaccinations Required in order to Groom my pet, Why Am I Not Notified In Advance?? I Know FOR SURE THESE PEOPLE PULL UP THEIR APPOINTMENTS IN ADVANCE OF THE CUSTOMERS SHOWING UP FOR THEIR APPOINTMENTS! If You Pull Up The Appointments, In Advance, and Notice That Vaccinations Are Missing CONTACT THE CUSTOMER AHEAD OF TIME BEFORE THEY PHYSICALLY SHOW UP TO THE LOCATION FOR THEIR APPOINTMENT!! THIS IS THE CUSTOMER SERVICE THAT RETAINS CUSTOMERS!! They Enjoy Making Customers Come To The Location, More Especially On Weekends, So They Can Turn Them Away and Lessen Their Workload for The Day! Less Appointments Means More Free Time To Socialize and Be On Their Cellphone Posting To Social Media! I Will Never Go Back To This Location.

Starry B. Knight ☆ 3/5
Jessica Romero

I brought my pup here because I was told they do a decent job for the price but I guess it depends on the type of dog you have. I have a yorkie and the groomer cut the top of her hair off when she was told to keep the face and hair like the picture we were standing next to. My pup was also left with long hair on her legs vs anywhere else which is ok but they were not even all around. She looks like she has wings coming out of her legs. Unfortunately I won't be trying them again and will stick to someone that takes their time.

Jessica Romero ☆ 2/5
Miriam Rodriguez

Brought my puppy to get her nails cut, staff made me feel secured that they always do their best and take good care. They have 5 stars for reviews. Big store, all you need.

Miriam Rodriguez ☆ 5/5
Johnny Rivera

I went to this PetSmart because of once didn't have what I was looking for and they would only once that had it on stock but a nice place very clean

Johnny Rivera ☆ 5/5
Kristi j. Dion

Fantastic company, great product and fast service! Highly recommend them to anyone wanting a quality tag! Won’t use anything else! Customer service is top notch. Thank you Don

Kristi j. Dion ☆ 4/5

Information about PetSmart Grooming

Address

PetSmart Grooming is located at 8725 Avenue D, Brooklyn, NY 11236, United States

Phone

The phone number of PetSmart Grooming is +1 718-241-1379

Website

The website of PetSmart Grooming is: stores.petsmart.com/ny/brooklyn/brooklyn-canarsie/grooming

Business Hours

Monday: 07:00–21:00
Tuesday: 07:00–19:00
Wednesday: 07:00–19:00
Thursday: 07:00–19:00
Friday: 07:00–19:00
Saturday: 07:00–19:00
Sunday: 08:00–18:00

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