Aunt Donna's Grooming

Shawn/Sean is an amazing groomer. Being a first time customer, I had initially taken our cat, "Sophie" in for a nail clipping about a month ago. Shawn was very friendly and cordial and since my wife and I had just moved to the area we decided that when Sophie would need a complete grooming, this would be the place. Now when we had our cat groomed at different groomers, we would drop her off, get a call about 2-3 hours later, so I was surprised when I expected to drop her off only to be asked to stay. And I was extremely glad I did. Shawn educated and informed me of the benefits in staying and providing a hands on experience during the grooming process. I can’t imagine what a cat feels when they are dropped off at a groomer, but the calming effect it had on our cat was overwhelming and believe me I could go on and on regarding the visit to Aunt Donna’s and the knowledge I left with regarding the differences of being present and just dropping off. Shawn is a cat whisperer. I recommend him to all cat owners! Customer for my cats life. D and P.

This review isn’t about the quality of the grooming, but rather the poor customer service that ensures we won’t be returning. We brought our one-year-old Shetland Sheepdog for her first grooming. The employee, Sean, was dismissive from the start. He refused to take our emergency contact or vet information, saying it wasn’t important, and seemed entirely indifferent when we explained how we wanted her coat cut. The real issue occurred at pickup. When we asked to see our dog before paying—simply to check the work and ask for adjustments if necessary—Sean came out and told us it was "insulting" that we wanted to look at her first. As a business owner, I know how critical customer retention is. Bringing a pet to the groomer should be a pleasant experience, but Sean’s terrible communication and lack of people skills guaranteed we will never bring our dog back here.

•••PLEASE AVOID this grooming company••• I have taken my dogs here once before and I suspected a lack of patience and condescending behavior from dog groomer, Sean. Recently, we scheduled to have two dogs groomed. One was there for nails only and the other was a full groom. We left our Phoenix home to arrive in their Mesa location. While driving there, we get a call from Sean at exactly 8 am demanding to know where are we, and he was advised we were about 1.5 miles away, about 2 minutes out. We arrive, I have one of two dogs in hand and he demands to start with the other. He looked rude and when he ordered me, it was clear he refused to move forward as arranged by phone. Also I noticed one of my dogs wet their dog seat when arrived there. feel they suffered from abuse there by Sean. Just STAY AWAY.

For the past 4 years, we've had Aunt Donna's Grooming take care of our dog's grooming. It's a wonderful experience for our pet and the grooming has always been to our satisfaction. Our groomer, Sean, is always great with our dog and listens well to our concerns. Prices are very reasonable for the great service provided. Highly recommended!

Brought my 2 cats here to get groomed/ nails trimmed by John and I love how they look. I did a lions cut but kept the tail unshaved. They look so cute and the price was very decent for two cats. I will continue to go to John to get them groomed. He really takes good care of them.

I don’t normally leave reviews, just read then, but I want to share my appreciation for outstanding service. I’ve been shopping around for a groomer and my search has finally ended. The owner was attentive, punctual, very knowledgeable and took the time to educate me on what I can do at home between appointments. The shop was clean and well maintained. Parking was convenient. Prices was very reasonable. My boy enjoyed his grooming experience and he looked so handsome. I do my best to support the small business owner and this business will continue to get my support. We couldn’t have asked for better service and communication. Picture of my Dexter for attention.

Always friendly, sweet and work with your pet. My cat has a timer on her, so he works until she says stop, which is great for her. Now that my favorite groomer left, I don't like the staff at this place anymore. Prices fluctuate if you're new, and if you're returning then they raise them for no reason.